SHIPPING AND RETURNS POLICY

Shipping Policy

1. Shipping Methods:

We offer various shipping methods to ensure your order reaches you in a timely and secure manner. The available options will be displayed at the checkout, and you can choose the one that suits your needs best.

2. Shipping Costs:

The shipping cost will be calculated based on the destination, weight, and size of your order. The exact shipping cost will be displayed at the checkout before confirming your payment.

3. Shipping Lead time:

Once your order is confirmed and payment is received, we aim to process and dispatch your items within 1-2 business days. Please note that this timeframe is for stock items only and will vary with bespoke orders, during peak seasons or due to unforeseen circumstances.

4. Tracking:

All orders are shipped with a tracking number that will be provided to you via email once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment.

5. International Shipping:

We offer international shipping to select countries. Please note that customs fees, taxes, and duties may apply to international orders, and these additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.

6. Shipping Address:

Please ensure that you provide us with the correct and complete shipping address at the time of placing your order. We will not be responsible for any delays or non-delivery of items due to incorrect or incomplete address details provided by the customer.

7. Lost or Damaged Shipments:

While we take utmost care in packaging and shipping your order, we cannot be held responsible for any lost or damaged shipments once they are in the possession of the shipping carrier. However, if you encounter any issues with your shipment, please contact us at info@sjsnow.co.uk, and we will assist you to the best of our abilities.

RETURNS POLICY

1. Returns Eligibility

We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (bespoke)

— Core collection pieces with different stone combination

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

To return an online purchase, please contact info@sjsnow.co.uk for further details. Please include your order number in the email.

2. Returns Process

If you wish to return an item, please contact us at info@sjsnow.co.uk with your order details and reason for return. We will provide you with further instructions.

3. Return Shipping

The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service and purchasing shipping insurance for the return shipment, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe.

5. Exchanges

If you would like to exchange an item, please follow the return process mentioned above, and indicate the desired replacement item in your return request. We will do our best to accommodate your exchange request, subject to availability.

If you have any further questions or require additional information regarding our Returns and Shipping Policy, please feel free to reach out to us at info@sjsnow.co.uk.